National Casino Responsible Gaming
National Casino is committed to promoting a safe and informed approach to gambling for customers in Australia. Gambling should always be viewed as entertainment, not as a way to make money or solve financial difficulties. Games are based on chance, and outcomes cannot be guaranteed or controlled.
Responsible gambling means understanding the risks, setting personal boundaries and making decisions that remain within your available time and budget. The information below explains the safeguards and support options available through National Casino, while reminding every customer that gambling should remain an optional leisure activity.
Our Responsible Gambling Promise
National Casino supports a balanced approach to online gambling. We provide information and practical account controls intended to help customers monitor their activity and make choices that suit their circumstances. These measures are designed to support personal responsibility, but no tool can replace careful decision-making.
Customers should only gamble with money they can afford to lose after essential expenses and financial commitments have been covered. Chasing losses, borrowing money to gamble or increasing stakes because of frustration can lead to harm. If gambling stops feeling enjoyable or begins to affect finances, relationships, work or wellbeing, taking a break and seeking assistance is encouraged.
National Casino expects customers to use the available safeguards thoughtfully and to contact the support team when they need clarification about account controls or responsible gambling options.
When Gambling Becomes Concerning
Problem gambling can develop gradually, and its signs may not be the same for everyone. A person may continue gambling despite negative consequences or feel unable to stop once a session has started. Recognising a change in behaviour early can make it easier to take effective action.
Possible warning signs include spending more time or money gambling than intended, repeatedly trying to recover losses, hiding gambling activity from others, feeling restless when attempting to stop, or using gambling to escape stress, sadness or other difficult emotions. Financial pressure, missed responsibilities and tension in personal relationships may also indicate that gambling is becoming difficult to manage.
If any of these experiences feel familiar, pause your gambling and review your limits. Speaking openly with a trusted person or a qualified support service can provide useful perspective and practical guidance.
Reviewing Limits and Taking Breaks
National Casino customers should consider setting controls before they begin gambling and reviewing them regularly. Limits are most effective when selected calmly, rather than after a loss or during an emotional session. The following options can help customers establish clear boundaries:
- Deposit limits can restrict the amount added to an account over a selected period and help keep gambling spending within a planned budget.
- Loss limits can help define the maximum amount a customer is prepared to lose within a chosen timeframe.
- Reality checks can provide reminders about time spent on the website and encourage customers to pause and reassess their activity.
- Cooling-off periods can temporarily suspend gambling access for a selected period when a short break is needed.
- Self-exclusion can prevent access for a longer, agreed period when a customer wants a stronger barrier from gambling.
Customers should choose limits based on their personal financial circumstances and never increase them to recover previous losses. A self-exclusion request should be treated seriously, and customers should not attempt to bypass it by opening or using another account.
Tools Available on the Website
National Casino makes responsible gambling features available through the website to support informed account management. Depending on the account area and the relevant feature settings, customers can use the following safeguards:
- Deposit controls to set a planned maximum for funds added to the account.
- Loss management options to help customers monitor and restrict gambling losses.
- Session or reality-check reminders that draw attention to the length of a gambling session.
- Cooling-off settings for a temporary pause from gambling activity.
- Self-exclusion settings for customers who need to stop gambling for a defined period.
- Account activity information that can help customers review deposits, withdrawals and gambling behaviour.
These features should be used before gambling becomes difficult to control. Customers who are unsure how a setting works can contact National Casino support for general assistance. Limits and exclusions should not be treated as a guarantee against harm, and customers remain responsible for using the controls that best match their needs.
Finding Help and Guidance
Professional assistance is recommended if gambling becomes difficult to control, causes distress or affects finances, work or relationships. A qualified counsellor or gambling support service can help identify the underlying issues and develop practical steps for recovery. Asking for help is a responsible decision and does not require a person to wait until problems become severe.
For questions about responsible gambling features or account-related safeguards, customers may contact National Casino at support@national-casino.best.
The following organisations are independent external support services. They are not partners of National Casino and are not operated by National Casino:
- Gambling Help Online provides information, counselling and online support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available gambling support options in Australia.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
Customers should use emergency services or other appropriate urgent assistance if gambling-related distress creates an immediate risk to their safety or the safety of someone else.
Protecting People Under Eighteen
Only individuals aged 18 or older may use the National Casino website. Underage gambling is not permitted. Customers must provide accurate information when requested and must not allow a person under 18 to access their account or use the website for gambling.
Adults are responsible for protecting their account credentials, devices and payment access. If an account holder believes that an underage person has accessed the website, gambling should stop immediately and the issue should be reported to National Casino support for review.
National Casino may apply age and identity verification measures where appropriate. Providing false information or allowing another person to use an account can undermine these safeguards and may lead to account restrictions.
Using Parental Safeguards
Parents and guardians can take practical steps to reduce the risk of minors accessing gambling websites. These measures are particularly important when children or teenagers can use the same phones, tablets or computers as an adult account holder.
- Keep National Casino login details private and do not save them where a child can access them.
- Use device passwords, separate user profiles and suitable family safety settings.
- Install reputable parental-control or internet-filtering software where appropriate.
- Monitor access to shared devices and review stored browser passwords and payment information.
- Explain in age-appropriate terms that gambling is restricted to adults and involves financial risk.
Parental controls can reduce access but cannot replace supervision. Adults should also protect email accounts and payment methods connected with online gambling, since unauthorised access may create risks beyond the website itself.
Simple Ways to Stay in Control
Responsible gambling is easier when it forms part of a clear plan. The following practices can help customers maintain healthy boundaries:
- Set a gambling budget using only disposable funds and treat it as an entertainment cost.
- Decide how long a session will last before starting and stop when that time ends.
- Take regular breaks, especially during extended sessions or after emotional events.
- Never chase losses or increase stakes to try to recover money.
- Do not borrow money, use essential household funds or rely on credit for gambling.
- Avoid gambling when angry, distressed, tired or under the influence of alcohol or other substances.
- Keep gambling separate from bill payments, savings and other financial priorities.
- Review account activity and limits regularly so that actual behaviour remains consistent with the original plan.
- Talk to someone you trust if gambling begins to occupy too much attention or causes concern.
- Use a cooling-off period or self-exclusion promptly if moderation is no longer working.
No strategy can change the odds or guarantee a positive result. The safest approach is to gamble infrequently, keep stakes affordable and stop whenever the activity no longer feels like controlled entertainment.
Keeping This Policy Current
National Casino may update this responsible gambling policy to reflect changes to website features, customer safeguards, operational practices or relevant guidance. Any revised version will be made available on the website, and customers should review it periodically.
Changes will not alter the central principle that gambling is for adults and should remain a form of entertainment rather than a source of income. Continued use of the website after an updated policy is published may indicate that the customer has reviewed the revised information. Customers who have questions about a change or need help applying a responsible gambling measure should contact National Casino support.
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